Welcome to our online appointment booking system. Please read the following Terms & Conditions carefully before booking an appointment. By booking an appointment through our website, you acknowledge that you have read, understood, and agreed to these terms.

1. Appointment Booking

Appointments can be booked through our online booking system. A booking is considered confirmed only after successful submission of the booking form and, where applicable, successful payment of the booking fee.

2. Booking Confirmation

After your appointment is booked, you will receive a confirmation via email, SMS, or WhatsApp (where available). Please keep your booking confirmation and appointment details for future reference.

3. Payment

Some services may require full or partial payment in advance. Payments are processed through secure payment gateways. Booking or convenience charges, if applicable, are clearly displayed before payment.

4. Required Documents

Applicants are solely responsible for bringing all required original documents, photocopies, photographs, and any other supporting documents necessary for the selected service. Failure to produce the required documents may result in cancellation, delay, or rescheduling of the appointment.

5. Arrival Time

Please arrive at least 10–15 minutes before your scheduled appointment time. Late arrivals may be accommodated only if time permits.

6. Late Arrival & No-Show

If you arrive more than 15 minutes after your scheduled appointment time, your appointment may be cancelled or rescheduled based on availability.

If you fail to attend your appointment without prior notice, your booking will be treated as a No-Show, and any booking or convenience fee paid may not be refunded.

7. Cancellation & Rescheduling

Appointments may be cancelled or rescheduled before the scheduled appointment time, subject to availability and our cancellation policy. Any applicable refund will be processed according to our Refund Policy.

8. Refund Policy

Unless otherwise stated, booking fees, convenience charges, payment gateway charges, and service charges are non-refundable after an appointment has been confirmed. Refunds, if approved, will be processed using the original payment method.

9. Government & Third-Party Services

For services related to Government departments or third-party organizations (such as Passport, PAN, Aadhaar, Voter ID, Ration Card, Driving Licence, Certificates, etc.), we only assist in booking appointments and processing applications.

We do not guarantee:

• Approval of any application.

• Issuance of any document.

• Availability of appointment slots.

• Processing time.

• Decisions made by any Government department or third-party authority.

All approvals and processing decisions are made solely by the respective department or authority.

10. Accuracy of Information

Customers are responsible for providing accurate personal information during booking. We are not responsible for delays, rejection, or cancellation resulting from incorrect, incomplete, or false information provided by the applicant.

11. Service Availability

Appointment availability depends on system availability, Government portals, and third-party service providers. Appointment dates and times may change without prior notice due to technical issues, server maintenance, Government decisions, holidays, or unforeseen circumstances.

12. Limitation of Liability

We shall not be liable for any loss, delay, rejection, cancellation, missed appointment, technical failure, server downtime, or damages arising from:

• Government portal issues.

• Internet connectivity problems.

• Payment gateway failures.

• Incorrect information submitted by the applicant.

• Circumstances beyond our reasonable control.

13. Customer Conduct

Customers are expected to behave respectfully with our staff. We reserve the right to refuse service or cancel appointments in cases of abusive behaviour, fraudulent activity, misuse of the booking system, or violation of these Terms & Conditions.

14. Privacy

Personal information collected during appointment booking is used solely for providing the requested services, communicating with customers, and complying with legal requirements. We do not sell or misuse customer information.

15. Changes to Appointments

In rare circumstances, we may need to reschedule or cancel an appointment due to operational requirements, technical issues, or reasons beyond our control. We will make reasonable efforts to inform affected customers as soon as possible.

16. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time without prior notice. The latest version published on this website shall apply to all future bookings.

17. Contact Us

If you have any questions regarding appointment booking, cancellations, payments, or required documents, please contact our customer support before booking your appointment.

Acceptance of Terms

By clicking “Book Appointment”, “Proceed to Payment”, or by completing an appointment booking through our website, you confirm that you have read, understood, and agreed to these Appointment Booking Terms & Conditions.